4 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops
Getting Started with Genesys Multicloud CX™
- Level: 200
- Categories: Fundamentals
- Tags: Multicloud CX
Learn how to deploy and configure Genesys Multicloud CX™ with a step-by-step guide and automated provisioning
Automation with CX as Code
- Level: 300
- Categories: Fundmanetals Developer
- Tags: Terraform Lambda Comprehend Architect Flows Cloud
Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.
Genesys Cloud CX™️ Harbor Tour
- Level: 100
- Categories: Fundamentals
- Tags: Cloud Integrations
Learn how to setup & configure Genesys Cloud CX™️